FAQs

WHERE DO YOU SHIP?

  • Exclusively U.S. shipments.
  • Delivery times vary based on location, shipping method, and other factors.
  • Shipping options are presented during checkout.

WHAT IS YOUR PROCESSING TIME?

  • Typically, you can expect your shop order to be processed within two to three business days.
  • However, during peak seasons and special events, our processing time may take longer.
  • Rest assured that we will always do our best to get your order to you as quickly as possible.
  • Please note that processing time refers to the time we spend preparing your order before it is shipped.

TRACKING INDICATES THAT THE ORDER WAS DELIVERED, BUT ITEMS WERE NOT RECEIVED

  • In some scenarios, packages may be marked as delivered ahead of time before reaching your designated address. It's important to consider the possibility of the package being left at the wrong location.
  • It is recommended to wait 48-72 business hours for the package to potentially arrive. Contact neighbors to verify if they mistakenly received your package.
  • If theft is suspected, report it to local authorities or the post office. If Insurance was purchased, file a claim with the insurance company.
  • For assistance, contact us at assist@DeNeikaRose.com.
  • DeNeika Rose L.L.C. isn't accountable for confirmed deliveries.

ITEMS DAMAGED OR INCORRECT DUE TO SHIPPING

In case of receiving the incorrect item or damaged order due to shipping, a replacement can be arranged. Kindly contact us at Assist@Deneikarose.com within 24 hrs of receiving your items for assistance. Please provide a photo of the received item, the order number, and any damage in your email.

Regrettably, we are unable to cover replacements for items damaged or broken after delivery.

PACKAGES LOST IN TRANSIT WITH NO UPDATES

If your order remains 'pre-transit' for two weeks with no tracking updates, we will deem your order lost in transit and will send a replacement.

LOYALTY AND REWARDS

HOW CAN I SIGN UP FOR DR REWARDS AND REDEEM POINTS

Click here or the DR Rewards icon to the bottom right of our website to log in or sign up to start earning now!

HOW TO LEAVE A REVIEW FOR DR REWARDS

Locate your product on our website, scroll down to find the option to submit a review.

MY ACCOUNT, RETURNS AND EXCHANGES

WHAT IS YOUR RETURN AND EXCHANGE POLICY?

Unfortunately, returns and exchanges are not accepted. However, if you encounter any issues with your items, please contact us at Assist@deneikarose.com.

We are always ready to help.

HOW DO I LOG INTO MY ACCOUNT?

To log in, click here or go to 'Account' on the homepage, enter your email and password, and then view addresses, subscriptions, orders, history, and shipping status.

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